Support

We’re here to help.

Contact us

Questions, feedback or a problem with the app? Email us and tell us your iPhone model and iOS version if something isn’t working. We usually reply within a few days.

support@streakwise.app

Frequently asked questions

Why aren’t my steps counted?

Check Settings › Apple Health in the app and make sure steps and distance are allowed. Also check in iOS under Settings › Health › Data Access & Devices › Streakwise that reading is turned on.

Can I pause a habit?

Set it to specific weekdays or delete it. Your history is kept: past days don’t change.

Why don’t I get reminders?

In the app, check Settings › Reminders › Allow reminders and the reminder time of each habit. Notifications must also be allowed for Streakwise in iOS under Settings › Notifications. You won’t be reminded of a habit you have already completed that day.

How do I cancel my subscription?

In the app, go to Settings › Manage subscription › Manage in App Store, or in iOS to Settings › your name › Subscriptions. Cancel at least 24 hours before the end of the current period. The subscription runs through your Apple ID, so we can’t cancel it for you.

How do I restore my purchase?

On the subscription screen, tap “Restore purchases”. Make sure you are signed in to the App Store with the same Apple ID you used to buy the subscription.

I have a new iPhone. How do I get my data back?

Your data is backed up automatically if you were signed in with Apple on your old iPhone (Settings › Account). On your new iPhone, tap “I already have an account” on the welcome screen and sign in with the same Apple ID. If you are already set up, go to Settings › Account › Restore backup.

How do I get a refund?

Purchases are made from Apple, so refunds are handled by Apple. You can request one at reportaproblem.apple.com.

How do I delete my account and my data?

Settings › Account › Delete account permanently deletes your account and your cloud backup. Data on your iPhone is removed with Settings › Reset app or by deleting the app. Deleting your account does not cancel your subscription.

Do you use my data for advertising?

No. Streakwise shows no ads, doesn’t track you across apps and never sells your data. Details are in our Privacy Policy.

Which languages does Streakwise support?

English, German, Spanish, French and Italian. The app follows your iPhone’s language; you can also change it in the app under Settings › General › Language.